After a Support Ticket has been opened, you can add additional pertinent notes to it to assist the V-DOCS Support team in resolving the issue:
- Locate the desired Support Ticket and click it to view it.
[NOTE: See Check Status of Support Ticket for details on locating tickets.]
2. The ticket will open. Any original notes on the ticket will be visible. Select the Click Here to Reply to This Ticket feature at the bottom of the window.
3. A text box will open to allow you to add additional details to the Support Ticket. Formatting options are provided that can be used if desired. Select the Attach a File link to add any additional attachments to the ticket.
4. Click the Reply button to save the additional information with the Support Ticket.
