If your browser extension/add-on is experiencing issues connecting to the V-DOCS Client, a red exclamation point may appear by the V-DOCS icon in your browser to indicate a problem (depending on what internet browser is being used) or error messages may appear.   

If this occurs, you should:  

  1. Verify V-DOCS is Running:  Ensure the V-DOCS icon is visible in your system tray.  If it is not there, double-click the V-DOCS shortcut on your desktop to start the software. 

[NOTE:  You may need to open the expanded system tray to see the icon.]


      2. Restart V-DOCS:  Left-click the V-DOCS icon in the system tray and select Exit.  Then, restart V-DOCS using the desktop shortcut – this will refresh the connection.