If your browser extension/add-on is experiencing issues connecting to the V-DOCS Client, a red exclamation point may appear by the V-DOCS icon in your browser to indicate a problem (depending on what internet browser is being used) or error messages may appear.
If this occurs, you should:
- Verify V-DOCS is Running: Ensure the V-DOCS icon is visible in your system tray. If it is not there, double-click the V-DOCS shortcut on your desktop to start the software.
[NOTE: You may need to open the expanded system tray to see the icon.]
2. Restart V-DOCS: Left-click the V-DOCS icon in the system tray and select Exit. Then, restart V-DOCS using the desktop shortcut – this will refresh the connection.
